XCELTRIP Reviews

XCELTRIP has an overall rating of 4.4 based on 23 reviews. Customer feedback on XCELTRIP is mixed: XCELTRIP reviewers highlight positive aspects like user-friendly interface, competitive pricing, wide range of travel options and excellent customer service, which strongly appeal to budget-conscious travelers, tech-savvy users, and those seeking diverse travel options. However, XCELTRIP is often criticized for its limited customer support hours, occasional booking errors, lack of loyalty rewards and unclear cancellation policies.

4.4/5.0

23 reviews

5 Stars

16

4 Stars

1

3 Stars

0

2 Stars

1

1 Star

2

All XCELTRIP Reviews (23)
heavylion616
October 30, 2021
"The BTC Refund Experience"
When I was placing my order, I transferred the required BTC amount to their wallet. The transaction appeared to go through, but I didn’t get any booking confirmation at all.

I reached out to their support via Telegram (after trying emails and Facebook with no luck), and they assured me that my coins would be returned every day for the past three days.

However, after I posted about the issue on TrustPilot, things got sorted out in just an hour.

I then attempted to make the same booking again, and guess what? The BTC was sent, but once more, no confirmation came through.

I’ve just contacted their support team again—let’s see how this plays out.
_______________________________________________
It’s been four days now, and the only updates I get are from the support team promising that the refund will happen today, every single day. One rep says it’ll be done today, while another tells me it’ll take 'some time.' The support is terrible, and their communication with other departments seems to be nonexistent.

Do yourself a favor and don’t send your hard-earned cash to this platform. If your order doesn’t go through, you’ll be stuck waiting for your refunds indefinitely.

I definitely wouldn’t recommend this site—beware!
bigmeercat112
April 26, 2021
"Still waiting for a response or my bitcoin refund"
I booked my flight to Spain 24 hours ago and paid using bitcoin. I haven't received a flight confirmation number yet. I've tried reaching out to XcelTrip through the phone number listed in the app and have sent several emails, but no one has replied! At this point, I'm still waiting for a response or a refund for my bitcoins.
MarleneBurke
March 31, 2020
"Great job, keep it going!"
Xceltrip is a one-of-a-kind site that allows me to search for and reserve travel choices without any hassle.
purplegoose173
March 29, 2020
"Awesome time with this app!"
I had a fantastic time with this app. Combining travel and cryptocurrency, two of my top interests, is just brilliant.
CharlieMccoy
March 29, 2020
"Definitely a great choice"
Definitely a great choice! Booking with you was super simple and fast. Prices are fair, and the customer service is top-notch. Really appreciated the help. Thanks, XcelTrip!
VickieRomero
March 29, 2020
"Top-notch app for booking hotels and flights..."
This is the best app for reserving hotels and flights. The cashback deal of up to 50% is just amazing!
Javier.White
March 29, 2020
"Just Getting Started with This Travel App"
I'm pretty new to this travel app and I gotta say, it's been quite helpful. It's my first time visiting Nepal, and I've never booked a hotel room through an app before. But once this corona situation calms down, I’m definitely gonna give it a shot with this app. By the way, are there any awesome deals during Diwali?
BobbieRichards
March 29, 2020
"A Top Rival to Booking.com"
This is the ultimate site for reserving flights and hotels. I discovered more affordable hotel options through XcelTrip. Plus, their customer service is super quick; they respond almost instantly. I highly recommend giving XcelTrip a try!
whiteduck826
March 28, 2020
"Reliable and simple site for booking..."
This site is reliable and super easy for booking flights and hotels with Bitcoin.
Nora.Gonzalez
March 28, 2020
"Easy to Use"
Super user-friendly! This has been my top travel companion 😍. It's incredibly useful for folks traveling everywhere. Totally recommend it... big thanks to Xceltrip 🙏
smallostrich970
March 27, 2020
"Highly endorse Xceltrip"
I highly endorse Xceltrip; you all did an amazing job helping my family in a neat room. Thanks a ton once more!
RhondaMartin
March 27, 2020
"XcelTrip: A Game Changer in Travel"
I'm really pleased with the number of hotels and airlines that XcelTrip offers, plus their awesome service worldwide. The XcelTrip Nepal chapter, known as 'XcelTrip Nepal,' is making it easier for folks to book accommodations and flights in Nepal using local cards and various payment methods. They're also assisting Nepalese travelers in booking hotels and flights abroad with our own local and Visa cards. This is how both the global and Nepal branches of XcelTrip are delivering excellent services to travelers while shaking up the travel industry on a global scale.
redladybug135
January 14, 2020
"Steer Clear of XcelTrip"
Edit: I’m not here to push Destinia. Just sharing my honest thoughts. Eventually, the issue got sorted out after a barrage of emails. But that doesn’t change how I feel or my star rating. Sure, it got resolved, but that doesn’t make up for the delays and the hassle of waiting so long for a refund (which cost me money due to the drop in bitcoin value).

I usually use Destinia, so I thought I’d try these guys. I booked a hotel using bitcoin, paid up, and then... crickets. I waited 12 hours for a confirmation and got nada. Reached out to support, and still nothing.

They totally ripped me off for 0.1 bitcoin.

Stick with Destinia; at least they have a phone number for support if things go sideways. You should never trust a company that doesn’t even offer a phone line for help.
heavyleopard156
October 18, 2019
"User-Friendly Booking Experience"
I booked a hotel for my family trip using the Xceltrip platform. It was super simple to navigate and use.
Johnni.Myers
October 18, 2019
"Xceltrip: Top Choice for Hotel and Flight Reservations"
Xceltrip stands out as a premier site for booking hotels and flights. It really simplifies things for folks who use crypto.

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